TBS Lawn Care

Just some basic and general information

Terms of Service

This section should help answer most of your questions. If not, please do not hesitate to get in touch with us for clarification and you can check the FAQ page as well.

Agreement for Service & Discounts:

A handshake and your word is how we do business. WE DO NOT WRITE CONTRACTS FOR RESIDENTIAL service and you are under no obligation to sign any *agreement for our services.

Our customers keep us year after year because they want to, not because they are forced to. We are committed to providing you with quality service and we hope you will be happy with us. However, if you need to cancel for some reason, just call us please. We would appreciate a reasonable amount of notice.

*For discount pricing, you will be given an estimate showing both your weekly and/or bi-weekly services. Should your service schedule change, the appropriate charges will be applied.

 If you have a certain day of the week that you would like your service done on, please be sure to tell us and we will try to get you into that slot. If you do not specify a day, we will put you in the next available slot that is most convenient for our crew.

We do not schedule mowing services on any major Holiday or Sundays. We will never work on a Sunday, regardless of need.

We will not schedule any same day services after 9a.m. Someone is almost always available to take your phone calls. Calls received after 5pm to be returned the next business day.

RAIN & SPECIAL REQUESTS: We will not mow in the rain or on wet turf. This is for our own safety and your protection against property damage. If we can not mow on your scheduled day for some reason (usually rain or dangerous weather) we will get you back on schedule ASAP. Every attempt will be made to get to you as soon as the turf dries out or the weather clears significantly. If at all possible, the work WILL be done on the next day or the day before if we have advance notice of impending rain!

If you have an event or something special coming up and would like us to make a special trip out, please let us know 2 or 3 days in advance so that we can schedule you in. Additional charges may apply for special trips.

If you need to cancel this weeks service, CALL US!!! If we show up to provide your service, and you send us away because it can 'wait another week', you will NOT be rescheduled into the next week. Your service will resume on the next scheduled service day for your account, in essence, another 2 weeks. While we would love to make this adjustment for you, it simply isn't economical to reschedule every other account in order to please one and our schedules are very tightly set.

Satisfaction: If you're not happy with our service at any time, then we are not happy either. Should you find that something is not up to your expectations, we ask that you contact us immediately (no more than 36 hours) and we will send a crew member out to correct the problem or come to an acceptable solution for all parties.

We do NOT offer refunds! We will work with you, and often leave a credit on account.

Examples of complaints: We come and service your yard. You then re-mow your yard 2 days after we come because you want it scalped, it grows excessively fast, or you wanted it shorter, and then call us to tell us something was wrong, we apologize, but we will NOT come redo it. We can not see a problem at this point.

If you call us 4 days after we were there, and complain it's to high or something was missed, again, we apologize, but we will not come back to fix it. If this is the case, you will need to schedule weekly service.

You need to contact us immediately, which means within 36 hours. There is no way for us to determine what the problem is if it's a week after the fact.

Our staffer will be supplied with the photo of the grounds. Uneven or un-level grounds are out of our control. We will make every attempt to work with this problem, if we are made aware of it in advance. We will mix our cut directions to help avoid some of these problems and avoid ruts that are present.

If complaints become a consistent issue and are received repeatedly (getting those freebies) we can only assume that you would probably do a better job yourself.

If your yard is suffering and it is due to a lack of regular water and care, (treatments, fertilizer, insect control) there is nothing we can do. It is your responsibility to maintain your property between visits, which includes pulling weeds in the garden, and giving it a drink.

Pets, Gates/Fences & Locked Gates: If we notice your pet in the back yard, we will quietly close the gate (or run and slam when necessary) and NOT service that area of your yard, unless we know your pet and know that it is safe to enter. This is for the safety of both our crew and your pet. PLEASE make arrangements for your pet to be somewhere else at the time of your scheduled visit if it is named 'Houdini' and there is a risk of it getting out, or biting/attacking one of our crew members. We will ring your bell if we see that you are home (or call you in some instances), and ask that you remove your pet from the area while we service the yard. If you do not answer or do not hear us, we apologize. That is out of our control. In some cases, we are aware of the outdoor pet, and know what should or should not be done. If you can inform us of this, we will be happy to work with you, if your pet is NOT vicious!

If you must use a lock on your gate, please leave us a key, make us a copy, or provide us with the combination so we can get in. If we can not get in to mow, you WILL be billed the MINIMUM charge of at least $25. We will not make an additional trip back until your next scheduled visit. This may result in an additional overgrow fee. If you demand that we return to do the work, the full service fee will apply in addition to the original front only charge. Repeated locked gates and return services out of area may result in termination of your service. Your service day is almost always the same, and we hope you remember we're coming just as we do. We will notify you when we know your date is different for whatever reason. Otherwise, please keep it in mind.

Please note, we do NOT pick up pet poo. That is your responsibility. For those sites that do not pick up their poo, we charge an extra $10 per occurrence, added to your invoice. This is not negotiable! We will leave you 1 warning notice, as a courtesy. After that, the yard will be mowed (or skipped if it's so bad) in it's current condition, as we do not have time to wait while you clean up the yard. The additional fee schedule is simple. We have to stop, cool down our equipment, and clean it/wash it, to prevent spreading the mess to the next customer who doesn't have any pets, (along with any illness or disease that your pet may have and possibly transmit), as well as allowing our crew to change their now soiled clothing. This puts us off schedule and inconveniences those customers that are already waiting for us. Please, pick up after your pets on the days that you know we are due to arrive or prepare for that stinky extra fee. We will work with you to set up a recurring day to help you plan accordingly.

You are welcome to call or email and leave us a message if for some reason you will be unable to contain your pet or clean up after it, and ask us to come at a different time or day. We are reasonably flexible.

Monthly Billing: We are NOT offering credit terms or month end billing options at this time. Payment is due at time of service or a credit card on file with our office.

Payments/NSF/Declined: We accept cash, check, Visa, MasterCard, Discover , Amex and debit cards. We will automatically process your payment through your credit/debit card after your service has been provided. You will need to contact the office to set this up. If you are on site at the time of service, our rep will put you in contact with Leslie to process on site.

You will be asked to provide an email address so that we may send your statement of charges. Checks are processed through Intuit National Check Network or directly made to our bank, and card charges are processed through Intuit PaymentNetwork. There is a $30 charge for all returned payments for checks, and this fee will be automatically drafted from your bank account at the time of redeposit if it was posted through INCN. If it is processed through our bank directly, you will be notified by our office of such payment problems. We will call you once about your NSF check. If it is unpaid, it will be processed through the Tarrant County District Attorneys office. 

TBS Lawn Care will not honor any further checks once an NSF/closed account check has been received, even if it is recovered and paid. Future payments will be required to be made in Cash or through a Debit card.

Damage to Property: While we make every effort and take every precaution to prevent damage to your property, accidents may happen. If you find that there has been damage done, please let the crew foreman or office know immediately! If we find that we have caused damage ourselves, we will replace or repair it as soon as possible and leave you a notice. Our crew does a full property inspection prior to beginning service as well as after. If there is any damage noted prior to their work, it will be photographed and documented. You will be informed of it via phone, email, or a note at property. If they find that a window is broken (pre-existing), the crew will vacate the property after documentation, and await instructions from our office, who will contact you first.

A foreman will walk the property to inspect after services are rendered, per our guidelines and that of our insurance.

Fuel Surcharge: We have to add a fuel surcharge to cover the high cost of gas and oil which has a tremendous effect on the lawn service industry. A fuel surcharge Up To $2.50 will apply to each service (not to exceed $10 monthly) when gas prices soar over $2.50 a gallon. This is normally temporary and dependant upon Hurricane and other disasters that force shortages and extremely high costs. 

Service & Credit: TBS Lawn Care and its associates reserve the right to refuse  and/or cancel service, withdraw credit terms and any or all offers and discounts at any time for any reason, warranted or otherwise, without any verbal or written notice. All past due accounts are turned over for collection, at the discretion of the company. We will NOT invoice you. Payment is due at the time service is rendered. Terms are subject to change without notice and are accepted by viewer without reservation. Past due account unpaid will be terminated until accounts are current.